Crappy service...again?!?!

Man, I don't if I'm going to learn my lesson here. Buy from trusted sources and you can't go wrong. Even if it costs a few extra bucks. If you read my McMaster Carr post you already know where this might be going.

So before I blow up on some uncontrolled fit of rage theres a few things that any business should be good at-

NUMBER F&$%ING 1!! (so much for holding back already)
COMMUNICATION- Is it so damn hard to respond to emails? I know it takes time but if you are so busy go hire an intern or some broke college kid under the table to at least answer the easy shit and forward on what he/she cannot reply to. Wait...can't afford someone? Once again if you are THAT busy and still can't spring for some help then your prices are simply too low. Hey its great you want to cut the public a deal but when you can not even respond to some very concerned questions then you are going to have some pissed off costumers.

Number 2- Keep your stock updated
This I understand can be a little more complicated as it requires regular updating to the website. But my gripe here is how eagerly a company will charge you for a product that is not in stock nor won't be for some time. That essentially goes back to number-effing-1 on communication between supplier and distributor.

Number 3- Customer is always right
And for this the company that I am referring to just saved their ass from me bashing them on every forum I could find (of course, looking around there seems to be plenty out there doing that already). Sure I got better things to do with my time (lies) but when you almost get ripped for 1,500 you need to spread the word. Anyways, if the customer didn't get their product in a somewhat reasonable time frame then a refund needs to be issued. Most business I can think of won't even charge if they don't have the item in question and I like Best Buys policy (did I just say that?) that if it is not shipped in 30 days its automatically refunded. 

So anyways to my closing statements I need to make a note that I seriously need to only buy from Rogue as much as I can and, at times, EliteFTS. Seriously some hands down best service I could imagine so far. Granted EFS is a little pricey but when they have a sale Im all over it. Especially their bands.